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Department of Statistics Malaysia (DOSM)complaints per 10,000 residents · 2020 Census denominatorIN BRIEF
PBT INTELLIGENCE V6 · POPULATION-ADJUSTED · COMPLAINTS
Complaint workload per 10,000 residents across Selangor PBTs
Raw complaint counts normalized by each local authority area's DOSM 2020 Census population.
SHOW ME THE DATA2023 · per 10k using 2020 Census population → Jan-Oct 2024 · per 10k using 2020 Census population · complaints per 10,000 residents · 2020 Census denominator
ENTITY2023 · per 10k using 2020 Census populationJan-Oct 2024 · per 10k using 2020 Census populationCHANGE
MBSA341.9→345.9+4
MPSP308→331.6+23.7
MBSJ319.2→288.5-30.7
MBDK257.8→226-31.8
MPHS218.6→219.7+1.1
MBPJ254.6→213.1-41.5
MPKJ223.6→202.1-21.5
MPAJ180.6→179-1.6
MPS217.9→176.3-41.6
MPKS100.7→104.4+3.7
MPKL72.6→77.6+5
MDSB63.2→65.4+2.1
Department of Statistics Malaysia (DOSM)complaints per 10,000 residents · 2020 Census denominatorSourceDepartment of Statistics Malaysia (DOSM) ↗MyCensus 2020 denominator · complaint numerators through Oct 2024HIGH CONFIDENCE
Method & notes
The normalized view changes the scale of comparison, but it still measures complaint workload rather than service quality.
METHOD & LIMITATIONSHow the numbers were calculated
PulseKita divides each PBT's published complaint count by its exact DOSM MyCensus 2020 local-authority population and multiplies by 10,000. The numerator periods are full-year 2023 and Jan-Oct 2024, so this is a population-normalized workload comparison, not a contemporaneous 2024 incidence rate.
- The denominator is the PBT/local-authority-area population, not district population.
- The 2023 frame covers a full year; the 2024 frame only covers January-October.
- A higher complaint rate can reflect reporting behaviour, channel awareness or service usage as well as service problems.
- The Klang denominator is the 2020 Census M.P. Klang local-authority area, corresponding to the authority now known as MBDK.
Evidence trail
EVIDENCE CHAINtransformation inherited from methodology
- 1Declared sourceDOSM MyCensus 2020 PBT population + Selangor PBT complaint counts
- 2TransformationPulseKita divides each PBT's published complaint count by its exact DOSM MyCensus 2020 local-authority population and multiplies by 10,000. The numerator periods are full-year 2023 and Jan-Oct 2024, so this is a population-normalized workload comparison, not a contemporaneous 2024 incidence rate.
- 3Published visualBefore / after
Source
HIGH CONFIDENCEofficial primary
COVERAGE2023 · per 10k using 2020 Census population → Jan-Oct 2024 · per 10k using 2020 Census population
UNITcomplaints per 10,000 residents · 2020 Census denominator
SOURCEofficial publication
UPDATEDMyCensus 2020 denominator · complaint numerators through Oct 2024