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IN BRIEF
MYEG · ROAD TAX · CUSTOMER EXPERIENCE
How much faster did MYEG's road-tax counter get?
Follow the average serving time per customer at MYEG's road-tax counter from 2020 to 2025.
SHOW ME THE DATA2020 → 2025 · average serving time per customer · seconds
VIEW DATA ASSame source · different visual lens
PULSEKITA TIMELINE2020 — 2025
ZAB
SourceZetrix AI Berhad / MY E.G. Services Berhad
2020466average serving time per customer · seconds
466
ZABZetrix AI Berhad / MY E.G. Services Berhadaverage serving time per customer · seconds
SourceZetrix AI Berhad / MY E.G. Services Berhad ↗FY2025 annual report · series reconstructed from annual-report disclosures for 2020–2025HIGH CONFIDENCE
Method & notes
Average counter serving time fell from 7 minutes 46 seconds in 2020 to 1 minute 41 seconds in 2025.
METHOD & LIMITATIONSHow the numbers were calculated
PulseKita converts the minutes-and-seconds figures published in MYEG/Zetrix annual reports into total seconds so the trend can be plotted consistently. Lower values mean faster service.
- Average serving time improved from 7:46 in 2020 to 1:41 in 2025.
- That is a reduction from 466 seconds to 101 seconds, or roughly 78% shorter serving time.
- The metric covers the physical Road Tax counter and should not be interpreted as online road-tax transaction speed.
- Annual reports also publish the fastest average serving-time month for each year, but this story uses the comparable full-year average.
Evidence trail
EVIDENCE CHAINtransformation inherited from methodology
- 1Primary evidenceZetrix AI Berhad Annual Report 2025
- 2Primary evidenceMY E.G. Services Berhad Annual Report 2024
- 3Primary evidenceMY E.G. Services Berhad Annual Report 2022
- 4TransformationPulseKita converts the minutes-and-seconds figures published in MYEG/Zetrix annual reports into total seconds so the trend can be plotted consistently. Lower values mean faster service.
- 5Published visualTimeline
Source
HIGH CONFIDENCEfirst party primary
COVERAGE2020 → 2025
UNITaverage serving time per customer · seconds
SOURCEofficial publication
UPDATEDFY2025 annual report · series reconstructed from annual-report disclosures for 2020–2025