How did MYEG's road-tax and immigration counter usage change?

The six-year counter series shows a sharp structural change in immigration services and a much steadier road-tax counter pattern.

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PulseKita transcribes the Over-the-Counter Highlights published across MYEG/Zetrix annual reports. The figures are average monthly tickets served at the company's physical Immigration and Road Tax counters.

• These are physical-counter tickets, not total MYEG online transactions.
• Road-tax counter traffic was 705.0 average monthly tickets in 2020 and 312.3 in 2025.
• Immigration counter traffic fell from 1,516.0 average monthly tickets in 2020 to 35.8 in 2025.
• Zetrix AI says the 2025 Immigration-counter decline reflects transition from a previous foreign-worker renewal contract toward the National Integrated Immigration System (NIISe).
• The company separately states that digital JPJ and Immigration transactions remain a core channel for millions of Malaysians, but it does not publish a comparable annual total transaction series in these reports.