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IN BRIEF
MYEG · SERVICE USAGE · COUNTERS
How did MYEG's road-tax and immigration counter usage change?
Track average monthly physical-counter tickets served for road tax and immigration from 2020 to 2025.
SHOW ME THE DATA2020 → 2025 · average monthly tickets served
VIEW DATA ASSame source · different visual lens
PULSEKITA VERSUS2020 — 2025
ZAB
SourceZetrix AI Berhad / MY E.G. Services Berhad
2020
Immigration counter1.5K
VS
Road tax counter705
Immigration counter leads
202020202025
ZABZetrix AI Berhad / MY E.G. Services Berhadaverage monthly tickets served
SourceZetrix AI Berhad / MY E.G. Services Berhad ↗FY2025 annual report · series reconstructed from annual-report disclosures for 2020–2025HIGH CONFIDENCE
Method & notes
The six-year counter series shows a sharp structural change in immigration services and a much steadier road-tax counter pattern.
METHOD & LIMITATIONSHow the numbers were calculated
PulseKita transcribes the Over-the-Counter Highlights published across MYEG/Zetrix annual reports. The figures are average monthly tickets served at the company's physical Immigration and Road Tax counters.
- These are physical-counter tickets, not total MYEG online transactions.
- Road-tax counter traffic was 705.0 average monthly tickets in 2020 and 312.3 in 2025.
- Immigration counter traffic fell from 1,516.0 average monthly tickets in 2020 to 35.8 in 2025.
- Zetrix AI says the 2025 Immigration-counter decline reflects transition from a previous foreign-worker renewal contract toward the National Integrated Immigration System (NIISe).
- The company separately states that digital JPJ and Immigration transactions remain a core channel for millions of Malaysians, but it does not publish a comparable annual total transaction series in these reports.
Evidence trail
EVIDENCE CHAINtransformation inherited from methodology
- 1Primary evidenceZetrix AI Berhad Annual Report 2025
- 2Primary evidenceMY E.G. Services Berhad Annual Report 2024
- 3Primary evidenceMY E.G. Services Berhad Annual Report 2022
- 4TransformationPulseKita transcribes the Over-the-Counter Highlights published across MYEG/Zetrix annual reports. The figures are average monthly tickets served at the company's physical Immigration and Road Tax counters.
- 5Published visualVersus
Source
HIGH CONFIDENCEfirst party primary
COVERAGE2020 → 2025
UNITaverage monthly tickets served
SOURCEofficial publication
UPDATEDFY2025 annual report · series reconstructed from annual-report disclosures for 2020–2025