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PBT INTELLIGENCE · COMPLAINTS · SELANGOR
How many public complaints did each Selangor PBT receive?
Complaints received by all 12 Selangor local authorities in full-year 2023 and January-October 2024.
SHOW ME THE DATA2023 · full year → Jan-Oct 2024 · complaints received
ENTITY2023 · full yearJan-Oct 2024CHANGE
MBSA27.8K→28.1K+326
MBSJ28.8K→26.0K-2.8K
MPKJ23.4K→21.2K-2.3K
MBDK23.3K→20.4K-2.9K
MBPJ19.6K→16.4K-3.2K
MPS16.7K→13.5K-3.2K
MPSP10.0K→10.8K+768
MPAJ9.6K→9.5K-86
MPHS5.3K→5.3K+27
MPKS2.8K→2.9K+104
MPKL2.2K→2.4K+154
MDSB677→700+23
DNSDewan Negeri Selangorcomplaints received
SourceDewan Negeri Selangor ↗Written answer · Nov 2024HIGH CONFIDENCE
Method & notes
Selangor PBT complaint volume is high and uneven across councils, but raw counts alone do not score service quality.
METHOD & LIMITATIONSHow the numbers were calculated
PulseKita reproduces the same-source complaint counts published by the Selangor State Assembly. The 2023 frame covers a full calendar year, while the 2024 frame only covers January through October, so the two frames must not be interpreted as a like-for-like annual trend.
- 2023 total across the 12 PBTs: 170,179 complaints.
- January-October 2024 total: 157,213 complaints.
- Complaint volume can rise because population, service usage and awareness of complaint channels rise; it is not automatically evidence of worse council performance.
- This story measures complaints received, not resolution speed or satisfaction.
Evidence trail
EVIDENCE CHAINtransformation inherited from methodology
- 1Declared sourceAduan — written answer No. 111, 2024
- 2TransformationPulseKita reproduces the same-source complaint counts published by the Selangor State Assembly. The 2023 frame covers a full calendar year, while the 2024 frame only covers January through October, so the two frames must not be interpreted as a like-for-like annual trend.
- 3Published visualBefore / after
Source
HIGH CONFIDENCEofficial primary
COVERAGE2023 · full year → Jan-Oct 2024
UNITcomplaints received
SOURCEofficial publication
UPDATEDWritten answer · Nov 2024