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PBT INTELLIGENCE · MPKJ · SERVICE RESPONSE
How consistently did MPKJ meet selected customer-charter commitments in Jan-Jun 2025?
A single-council snapshot of published achievement percentages for complaints, waste collection, licensing and development-related service commitments.
SHOW ME THE DATAJan-Jun 2025 · achievement against each published commitment
VIEW DATA ASSame source · different visual lens
Jan-Jun 2025
1BUSINESBusiness licence processing100achievement against each published commitment
2Complaint acknowledgement100achievement against each published commitment
3NON-RISNon-risk business licence100achievement against each published commitment
4Planning permission for OSC meeting100achievement against each published commitment
5Development application tabling99.83achievement against each published commitment
6Development application distribution98.89achievement against each published commitment
7Domestic waste collection96achievement against each published commitment
8Complaint investigation93achievement against each published commitment
9Building-plan review85achievement against each published commitment
10Assessment-list amendment notice70achievement against each published commitment
MPKMajlis Perbandaran Kajang (MPKj)achievement against each published commitment
SourceMajlis Perbandaran Kajang (MPKj) ↗Page updated 27 Apr 2026 · reporting period Jan-Jun 2025HIGH CONFIDENCE
Method & notes
MPKJ publishes achievement against specific response and processing targets, but those percentages should be read service by service rather than turned into a single council score.
METHOD & LIMITATIONSHow the numbers were calculated
PulseKita transcribes selected citizen-facing achievement percentages from MPKJ's January-June 2025 customer-charter page. Each percentage is measured against that commitment's own target, so the chart should not be used to rank the importance or difficulty of different services. It is also not a cross-council comparison.
- Complaint acknowledgement within 3 working days was published at 100%.
- Complaint investigation within 7 days was published at 93%.
- Domestic solid-waste collection at least twice weekly per zone was published at 96%.
- Business-licence processing within 30 working days was published at 100%.
- The selected metrics have different denominators, target windows and operational difficulty.
- PulseKita stores 10 selected citizen-facing commitments from the same council and reporting period.
Evidence trail
EVIDENCE CHAINtransformation inherited from methodology
- 1Declared sourcePencapaian Piagam Pelanggan Januari - Jun 2025
- 2TransformationPulseKita transcribes selected citizen-facing achievement percentages from MPKJ's January-June 2025 customer-charter page. Each percentage is measured against that commitment's own target, so the chart should not be used to rank the importance or difficulty of different services. It is also not a cross-council comparison.
- 3Published visualRanked snapshot
Source
HIGH CONFIDENCEofficial primary
COVERAGEJan-Jun 2025
UNITachievement against each published commitment
SOURCEofficial publication
UPDATEDPage updated 27 Apr 2026 · reporting period Jan-Jun 2025